Article Preview: The treatment of vulnerable customers accessing retail financial services is a hot topic, and rightly so. A new consultation from the Financial Conduct Authority (FCA) has proposed guidance for financial services firms to ensure they treat vulnerable customers fairly. Within the consultation, the FCA sets out its view on what their Principles mean in terms of how firms need to treat their vulnerable customers and ensure fair treatment across various sectors. The FCA is calling on firms to ensure that the fair treatment of vulnerable customers is deeply embedded within firms’ cultures, so it goes right to the heart of each organisation.
Guidance on looking after vulnerable clients
This 528 word blog post discusses the proposed guidance for greater consistency across financial services firms, to ensure that all vulnerable customers are treated fairly. Written on 24th July 2019.
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