How we deal with banks is changing

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This 657 word blog post examines new research from UK Finance about the rising popularity of banking apps and online banking leading to a decline in branch visits, questioning how we might interact with banks in the future. Written on 22nd May 2018.

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Do you find it easy to talk to your friends and family about money matters? Our personal finances remain a taboo subject for many, with conversations about cash ranking up there with talking about death, in terms of difficulty. But some new research suggests that talking to your bank about money is a different matter altogether. According to the research by UK Finance, today’s social media savvy consumer is taking advantage of more banking webchat services than ever before. Within their new report, The Way We Bank Now, UK Finance show that the popularity of services including Twitter, Facebook messenger and WhatsApp is encouraging banks to invest in webchat services to provide online support to customers.