Article preview: With more than 27 million adults in the UK exhibiting characteristics of vulnerability, the financial services regulator has placed a growing focus on ensuring the fair treatment of these customers. New guidance from the Financial Conduct Authority (FCA) explains that the fair treatment of vulnerable customers should be embedded in the culture of financial services firms. Everything from the way in which frontline staff deal with customers to the way in which products are designed in the first place needs to consider vulnerabilities.
Making sure vulnerable customers are treated fairly
This 564-word blog post looks at the finalised guidance from the Financial Conduct Authority (FCA) when it comes to treating customers with vulnerabilities fairly. Written on 23rd February 2021.
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